GOVERNING INTERNET BANDWIDTH SERVICE
- The Terms and conditions
mentioned herein shall form an integral part of the services
being rendered and shall be binding on the Customer.
- The Customer undertakes to
fully comply with all applicable laws and regulations
including without limitation, the provisions of the Indian
Telegraph Act 1885, the Indian Telegraphs Rules, 1951
made thereunder, Indian Wireless Act 1933, Information T
echnology (IT)Act 2000 and TRAI Act 1997 and any
subsequment amendments or replacements made thereto from
time to time.
- The Customer shall ensure
that the Services provided by MIPL shall not be used for any
purposes other than the purposes permissible under the
applicable statutory or regulatory provisions as may be
amended from time to time by the Telecom Regulatory
Authority of India and Department of Telecommunications,
Government of India.
- The Customer shall be
responsible to obtain its own IP address and domain name
from the competent authorities. In case the IP addresses are
taken from MIPL, the same are not assignable or portable and
shall be mandatorily returned to MIPL on the termination of
- The Customer agrees and
undertakes not to use the Services for any of the following
- Voice communication by
means of dialing a telephone number (PSTN/ISDN/PLMN).
- Originating the voice
communication from a telephone in India.
- Terminating the voice
communication at a telephone within India.
- Establishing connection
to any Public Switched Network in India and/or
establishing gateway between Internet & PSTN/ ISDN/PLMN
- Use of dial up lines
with outward dialing facility from nodes.
- The Customer is permitted
to use encryption upto 40 bit key length in the RSA
algorithms or its equivalent in other algorithms without
having to obtain permission. However, if the encryption
requirement is higher than this limit, the Customer shall
obtain the permission of the concerned Telecom Authority and
shall deposit the encryption key, split into two parts, with
such Telecom Authority.
- MIPL may block internet
sites as identified and directed by the Department of
Telecommunications, Telecom Authority or any other
authorises agency from time to time
- Customer has given MIPL to
understand that the required measures are taken by Customer
to ensure that spam/malicious traffic is not generated from
customer end. Anytime spam activity/unwanted/malicious is
observed from customer link, MIPL will terminate the link
immediately without any further notice.
- Customer agrees that MIPL
Network and Services must be used only for lawful purposes.
Customer may not use MIPL’s Network and Services in order to
transmit, distribute or store material (a) in violation of
any applicable law or regulation, (b) in a manner that will
infringe the copyright, trademark, trade secret or other
intellectual property rights of others or the privacy,
publicity or other personal rights of others, (c) that is
fraudulent, obscene, defamatory, libelous, threatening,
abusive or hateful or contains a virus, worm, Trojan horse,
or other harmful component, (d) containing fraudulent offers
for goods or services or any promotional materials that
contain false, deceptive or misleading statements, claims or
representations or (e) generally, in a manner that may
expose MIPL or any of its personnel to criminal or civil
liability (f) send e-mail messages which are excessive and/
or intended to harass or annoy others, (g) continue to send
e-mail messages to a recipient that has indicated that
he/she does not wish to receive them, (h) send e-mail with
forged TCP/IP packet header information, (i) send malicious
e-mail, including, without limitation, “mailbombing”, (j)
hijacking of IP space or (h) send or receive e-mail messages
in a manner that violates the use policies of any other
internet service provider.
- The Customer shall maintain
a log of all users availing the Services (either through
mail, telnet, http, etc.) and shall also maintain a log of
every outward login or telnet through its computers. These
logs, as well as copies of all the packets originating from
the Customer Premises Equipment (“CPE”), must be available
in real time to the concerned Telecom Authority. The
Customer undertakes not to permit log-ins, where the
identity of the logged-in user is not known.
- MIPL warrants that the
Services shall be of the acceptable grade, consistent with
the established and generally accepted standards. Quality,
functionality and/or availability of the services, may be
affected and MIPL is entitled to refuse , limit, suspend,
vary or disconnect the services, at any time, for reasonable
cause, including, but not limited, to the following:
- Any violation of
applicable rules, regulations, orders, directions,
notifications, conditions of License Agreement etc.
issued by the Government/Telecom Regulatory -- Authority
of India (“TRAI”) etc; any discrepancy in the
particular(s) provided by the Customer;
- if the Customer is in
default (including past defaults) in making payment for
the Services or for any other telecom service provided
- during technical
failure, modification, up-gradation, variation,
relocation, repair and/or maintenance of the
- to combat potential
fraud, sabotage, willful destruction, national security
or for any other force majeure reasons etc;
limitations caused by topographical, geographical,
atmospheric, hydrological and/or mechanical or
electronic constraints/limitations and/or due to
non-availability of suitable technical sites to
- Due to acts to God or
circumstances beyond the control of MIPL Including
insurrection or civil disorder, or military operations,
national or local emergency, industrial disputes of any
kind (whether or not involving MIPL employees), fire,
lightning, explosion, flood, inclement weather
conditions, acts or commission of person or commission
of person or bodies for whom MIPL is not responsible or
any Act, Regulation or Policy of the Government of India
or State Government or any other Statutory Authority.
- if Services are used in
violation of any law, rule/regulation; or for a purpose
other than declared by the Customer at the time of
- interconnection failure
between MIPL and other service provider/s);
- Any bonafide action
taken by MIPL to protect its Intellectual Property
Rights (IPR) .
- The customer agrees that he
shall not undertake or engage in re-selling of services
availed from MIPL under any circumstances unless the
customer holds a valid ISP license issued by DoT.
- MIPL may change, amend or
revise the above regulatory terms and conditions at any time
as and when necessary in order to comply with any statutory,
legal or regulatory requirements and the Customer agrees to
abide by such modified terms and conditions. Such changes,
amendments or revisions shall be deemed to be effective
upon posting an updated and duly dated regulatory compliance
to the Customer via email, fax, post or through any other
medium opted by MIPL.
- In the event the Customer
installs any wi-fi network of its own, the Customer:
- Shall inform the same
- Undertakes to use the
secured wi-fi network connection to avoid any misuse.
- Undertakes that he
shall be solely responsible for any use/misuse of due
to any wi-fi installation.
- Is required to set up
and maintain its own authentication for its internet
usage / Wi-Fi services.
- Undertakes to keep a
log of all the events on wi-fi network for a period of
at least one year and shall provide the same to the
regulatory and/or security agencies.